Privacy in plain language
You should know what happens before Solara answers.
AutismOS handles deeply personal care data. This page is the clearest version of how we process it today during early access: what reaches the AI, what does not, where our limits are, and what control stays with you.
Care-profile context is reduced before AI processing
Before Solara sends care-profile context to Anthropic, AutismOS keeps only the first name, converts date of birth into age, removes city and country, and strips provider and prescriber details.
Your typed message is sent as written
If you type a name, school, phone number, or other identifying detail into the message itself, that exact text reaches the AI. We do not rewrite your words before processing.
Your conversations are not used to train AI models
We do not sell your care data or use your care profile or conversations for advertising. If you opt in, we may use limited public-site tracking to measure signups and waitlist requests.
Some processing happens in the United States
Anthropic, Deepgram, Voyage AI, and other infrastructure providers may process data outside Canada. We think you should know that up front.
How Solara works
What happens when you send a message
The goal is to make the data flow visible, not magical.
You send a message
Your message is stored in your account and passed into the Solara conversation pipeline.
Relevant context is assembled
AutismOS gathers recent messages, related care-profile context, and research context when your question calls for it.
Care-profile context is sanitized
Before care-profile context crosses to Anthropic, AutismOS keeps only the first name, converts date of birth to age, removes city and country, and strips provider and prescriber details.
Solara responds
Anthropic returns the response. If Solara wants to change your care data, it asks you to confirm first.
Transparency
What Solara sees
This is the boundary that matters most.
What you typed
Important limitation
The words in the message itself are not rewritten before AI processing. If you type a child's name, school, doctor, phone number, or address into the message, that detail reaches the AI.
What Solara receives
- Your message: sent as written
- Recent conversation: recent chat turns needed for continuity
- Profile name: only the first name from care-profile context is sent
- Date of birth: converted to age
- Location: state or province may be retained, while city and country are removed from care-profile context
- Interventions and medications: provider names, provider contacts, and medication prescriber details are stripped before AI processing
- Research context: relevant paper excerpts may be included when you ask a research question
Straight answers
Our commitments and our limits
Trust comes from saying the true thing, including where the boundary is.
What we do
- Reduce identifying details in care-profile context before Solara sends that context to Anthropic.
- Ask for confirmation before Solara writes or changes care data.
- Store your care records inside your AutismOS account so you can review what was logged.
- Use encryption in transit and database-level row isolation to keep accounts separated.
What we never do
- Sell your data.
- Use your care data for advertising.
- Use your AutismOS conversations to train Anthropic models.
- Expose one family or user account to another through the database.
What we cannot do
- Remove identifying details that you choose to type directly into a message before the AI sees it.
- Guarantee that AI will never misunderstand a medication, event, or timeline.
- Keep every vendor in Canada today, because some core providers process data in the United States.
- Replace your judgment, your care team, or medical advice.
Providers
Who helps us run AutismOS
We use outside providers for infrastructure. We think naming them clearly matters.
| Provider | Why we use it | What it receives |
|---|---|---|
| Supabase | Database, authentication, and storage | Account data, care records, and conversation history stored for your account |
| Anthropic | Solara AI responses | Your message as written, recent conversation history, and sanitized care-profile context |
| Deepgram | Voice-to-text when you use voice input | Audio streamed from your browser for transcription; AutismOS does not keep voice recordings |
| Voyage AI | Research retrieval | Your research query text so we can search the curated paper library |
| Vercel | App hosting and delivery | Standard web request data such as IP address and headers |
| PostHog | Optional public-site analytics | Limited signup and waitlist measurement if you allow analytics cookies; no care-profile data or conversation content |
| Meta | Optional public-site conversion measurement | Landing page views and completed waitlist or signup conversions if you allow marketing cookies; no care-profile data or conversation content |
| Google Ads | Optional public-site conversion measurement | Completed waitlist or signup conversions if you allow marketing cookies; no care-profile data or conversation content |
We also use supporting services for account email, bot protection, and optional public-site measurement. Those optional providers only run if you allow the matching cookie category, and they do not receive care-profile data or conversation content. Some providers process data in the United States or other jurisdictions outside Canada.
Your control
What stays in your hands
Privacy is not only about safeguards. It is also about agency.
You choose optional tracking
On public marketing pages, you can allow or decline optional analytics and marketing cookies. Saying no keeps only necessary cookies active, and you can reopen cookie settings from the footer anytime.
You approve writes
If Solara wants to log a dose, add a routine item, or update care data, it asks before making the change.
You can correct the record
Because AI can be wrong, you should review important entries, especially medications, timings, and event details.
You can ask for deletion
You can close your account in settings. Access ends immediately, data is retained for 90 days, and then it is permanently deleted.
You can ask questions
If something about our data handling feels unclear, we want you to ask. Privacy should be understandable before it is persuasive.
One more thing
Solara is for information and organization, not medical advice.
We want the app to reduce cognitive load, surface stronger research, and help you keep a clearer record. Decisions about treatment, medication, and safety still belong with you and your care team.
Questions about privacy or data deletion: admin@autismosapp.com